Yes. You must create an account once via WhatsApp. It requires your name, city, email, and a mobile number registered under your name. An OTP will be sent to verify your mobile number and may be requested periodically for security.
After your first WhatsApp message, the system will request your details (name, city, email, mobile). An OTP will be sent via SMS, and your account will be activated immediately after verification.
Make sure your number is correct and starts with 05. If you don’t receive the OTP within a minute, type “Resend Code” and it will be sent again automatically.
No. Registration is only required once. After activation, you can create shipments anytime.
Yes. A customer dashboard is available to view shipments, key indicators, and manage the wallet securely.
Login is available via email or OTP to the registered mobile number https://drop.fastcoo.com/
Sealed cartons or approved courier shipping bags. Loose or unsafe packaging is not accepted.
Yes. Visit store.fastcoo.com to purchase shipping supplies and merchant bundles at cost.
Yes. Maximum is 10 kg (actual or volumetric — whichever is higher).
Measure L × W × H (cm) ÷ 6000.
Yes. Include an internal note with order ID and item details to identify ownership if the label is lost or damaged (especially with A4 printing).
Based on city + courier + weight. Price includes first 5 kg, additional kg has extra fees, and service is limited to 10 kg max.
Yes. Final price is shown before payment. Label is issued only after confirmation and payment.
Yes. All displayed prices include VAT.
No. No hidden fees, no contracts, no monthly commitments.
Yes, payment is secure. We do not store any card/banking details in our systems.
We use Interpay (Saudi-based): https://www.interpay.sa/
Fastcoo DROP only uses it to securely collect payments.
Yes. Pay via wallet in the dashboard or via the WhatsApp payment link.
No. No refunds. You must use the label or wallet balance later within validity.
The label is valid for 7 Days from issuance.
No. It’s a tech platform for label issuance, drop-off guidance, and tracking. Transportation/delivery is the courier’s responsibility.
Yes. Compensation can be processed within 30 days from the claim date, after investigation and approval.
Investigation will be conducted. Typically no compensation unless insurance was paid (currently no insurance available).
You must pay the difference.
No refund.
Select “Create Shipment” and provide recipient details: name, city, National Address, phone number, weight, and contents. You’ll then be directed to payment, and the label is issued after payment.
Yes. The National Address is the sender’s responsibility and must be entered correctly every time. As per regulations, it is mandatory starting early 2026, and no label will be issued without it. Any incorrect National Address is not Fastcoo DROP’s responsibility.
Only after payment, either via wallet or the direct payment link in WhatsApp.
Print it on A4 or a shipping sticker and attach it securely to the box/bag. Without a clear printed label, the shipment won’t be accepted, and handwritten tracking numbers are not accepted.
No direct integration currently. Export the Excel file from Salla/Zid for the orders you want, then paste it into the chat. AI will read and validate the file since Salla/Zid formats are supported.
Use the system in chat or Google Maps (Aramex/SMSA/RedBox branches). We also provide official branch links in the chat.
No. You can drop off during branch working hours, as long as the package is ready and the label is printed.
Yes. Aramex can offer pickup from your location, subject to availability/coordination.
Recipient notifications are triggered based on the courier’s delivery model (delivery / pickup / locker guidance).
Use the dashboard, or type “Track Shipment” in WhatsApp and enter the tracking number.
Type “My shipment is delayed” and the support bot will assist. Primary follow-up is with the end customer and the courier; if they face issues or no response, they can contact us for support.
Yes, most answers are automated. If not resolved, request human support during working hours.
9:00 AM to 6:00 PM.
Yes. Customer support uses a different number.
No. Service is currently available within Saudi Arabia only.
Yes. Same pricing and support even for one shipment.
Yes. Use Excel batches and manage everything in the dashboard.
Because we operate as a tech platform with high automation and simplified operations—no complexity or commitments.
Flammables, liquids, chemicals, explosive devices, and any prohibited items by authorities. Violations will be rejected and may lead to account suspension.
.
No. Address change is handled by the end customer directly with the courier. Our role is label issuance only.
Delivery is typically 3 to 5 days across Saudi Arabia (may vary by courier, peak seasons, and distance).
